Effective Date: January 8, 2025

1. Overview

At Game Aerospace, your satisfaction is our priority. This Return & Exchanges policy outlines the guidelines for returning or exchanging products purchased from our website https://game.aero.

2. Returns

a. Eligibility for Returns

  • Time Frame: You may return most new, unopened items within 30 days of delivery for a full refund.
  • Condition: Items must be returned in their original condition and packaging.
  • Exceptions: Custom or personalized products, downloadable software, and certain health and personal care items are non-returnable.

b. How to Initiate a Return

  1. Contact Us: Email returns@game.aero or call us at 479.715.4342 to request a return authorization.
  2. Prepare Your Package: Include the receipt or proof of purchase and ensure the item is securely packaged.
  3. Ship the Item: Follow the return instructions provided by our support team. You are responsible for return shipping costs unless the item is defective or incorrect.

c. Refunds

  • Processing Time: Once we receive your return, we will inspect the item and process your refund within 7-10 business days.
  • Method: Refunds will be issued to the original payment method used during purchase.

3. Exchanges

a. Eligibility for Exchanges

  • Time Frame: You may exchange items within 30 days of delivery.
  • Condition: Items must be in original condition and packaging.
  • Availability: Exchanges are subject to product availability.

b. How to Initiate an Exchange

  1. Contact Us: Email exchanges@game.aero or call us at 479.715.4342 to request an exchange.
  2. Prepare Your Package: Include the receipt or proof of purchase and ensure the item is securely packaged.
  3. Ship the Item: Follow the exchange instructions provided by our support team.

c. Exchange Process

  • Processing Time: Once we receive your returned item, we will process your exchange within 7-10 business days.
  • Shipping Costs: You are responsible for shipping costs unless the exchange is due to a defect or error on our part.

4. Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact Us Immediately: Email support@game.aero or call us at 479.715.4342 within 7 days of receiving the item.
  • Provide Proof: Include photos of the defect or damage.
  • Resolution: We will provide a replacement or refund at no additional cost to you.

5. Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized products
  • Downloadable software and digital products
  • Certain health and personal care items

6. Shipping for Returns and Exchanges

  • Responsibility: You are responsible for paying for your own shipping costs for returning items, except in cases of defective or incorrect items.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned items.

7. Contact Us

For any questions or assistance with returns and exchanges, please contact us at:

  • Email: support@game.aero
  • Phone: 479.715.4342
  • Address: 3201 Southwest I Street, Bentonville, AR 72712